Financial System Mediator

The Office of Financial System Mediator is called to resolve disputes between the individuals and financial institutions. The dispute resolution is free of charge and without delay.

Established pursuant to the Republic of Armenia Law on Financial System Mediator, the Office has been functioning since January 24, 2009. Its founder is the Central Bank of Armenia.

The Office performs in pursuit of the following objectives: protection of consumer rights and interests in the financial market, fast, effective and free review and handling of client claims, and enhancement of public confidence in the financial sector.

FSM is open every day from 9:00 am to 6:00 pm, except weekends and holidays. Pre-arrangement for making visit to the Office is not required. You can arrange a meeting with your claim investigation specialist by calling them directly.   


Lunch time: 1:00 pm to 2:00 pm

Mediator-Piruz Sargsyan

“Elite Plaza” Business Center, 7th floor
15 Khorenatsi str., Yerevan 0010, Armenia  
Tel. (+374 60) 70-11-11  
Fax (+374 10) 58-24-21